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Table of Featured articles. Click on them to read

Freshwater Polluted - Large Property Group deprives Tenants

CMI deprive Widow  of £40,000 + by changing investment without authority

FSA Question Informed Investor

Do You Seriously Want to be Defrauded ?

The Truth - Why Endowment Policies are Failing

Inland Revenue use nasty tactics

Islington Borough Council - Legal abuses

The Pimps of The Financial World

 Ally Soper's Political Corrections

cacWhere is the money Invested in the Life Assurance Company of Pennsylvania ?

Benefits Fraud ? This is being caused because of the Benefit Laws

PENSIONS THE REAL REASON FOR THE FAILURE

CAPITAL ONE DISREGARD CONSUMER CONTRACT REGULATIONS 1999   AND HARASS CARD HOLDER FOR OVER £516 FOR A £185 DEBT Credit Solutions Ltd. The serial law breakers. We report them to the police & Office of Fair Trading under the PROTECTION FROM HARASSMENT ACT 1997

It seems that certain Debt Collectors do not take the hint that they are breaking the law . We have encountered  by a company who call themselves by the mis-nomen of Credit Solutions Ltd of Capella Court, Brighton Road, Purley Surrey CR8 2PG .  We represent a client in regards his financial affairs & they have decided to keep telephoning & SMSing our offices & harassing us. Despite telling them by phone over twenty times that we are the advisers NOT THE CLIENT  and  6 emails they continue to harass us.   These have been recorded. We have passed on the details to the OFT , the CSA and the Somerset & Avon Police (ref: 78202/08). and suggest that other readers phone and inform them that they are HARRASSING under PROTECTION FROM HARASSMENT ACT 1997
This is a CRIMINAL Act which can lead to 6 months imprisonment and/or a level 5 fine. THEIR PHONE NUMBER IS 0800 783 5602
and their Managing Director is Will Pierce. We have his full home & work details & will publish them if this Harassment does not stop.  Maybe they would like their business lines blocked by harassers too. We will leave the rest to our readers. If they are experiencing the same from this firm contact:

Andy Lowther ,Office of Fair Trading ,1C/015 ,FREEPOST ,London, EC4B

GOODBYE BLIGHTY!Hovis
Dateline February 21st 2008
HERE WE GO AGAIN!
Labour was accused of creating a new "brain drain" last night as it emerged that more that more than one in ten educated Britons are leaving the country. An international study found that 1.1 million men & women with higher education qualifications are now living overseas in other developed countries.-10.3% of the total.
The Organisation for Economic development said that the "brain drain" was far greater than in the UK than any other 29 leading member countries. More than 5 million people born in Britain now live abroad. This equates to one leaving every 3 minutes. This is a repeat of 1978 and the last Labour administration. Then Thatcher came in & incentives were given to stop the "brain drain". One such was 
Regulation 19 (1) of the Social Security (Contributions) 1979 which allowed benefits in kind as described on our page 8. Soon all we shall have left are tax collectors trying to invent collections on benefits previously allowed. This myopia has led to distrust of the laws and the fear of retrospective collections.  This irreproble damage is leaving the country bereft of talent because of the envy of the talentless. Will the last person to leave our shores please remember to turn off the lights.
HANDLEY ROBERTS
The Pimps of The Financial World

We have received a letter from Solicitors Acting for Handley Roberts in regards our Former article entitled THE PIMPS OF THE FINANCIAL WORLD we reproduce the letter below plus our response:

 


Our ref: JM/HAN0047
From: Thompson Sherwood
6 Marlborough Place,
Brighton,BN1 1UB
22nd July 2005

Re: The Pimps of The Financial World

We act for John Handley and Handley Roberts in which Mr Handley is a partner. We understand that you are the author of the article " The Pimps of The Financial World" the contents of which our clients consider to be defamatory.
The material concerned is as follows:
The Pimps of the Financial World
is an article on how Handley Roberts, a firm of Chartered Accountants with offices at 1, The Courtyard, Chalvington, East Sussex. and a Former Director of Croxtons Ltd, Charles Sayer have acted in regards their dealings with the other staff and shareholders of Croxtons Ltd to try and deprive them of the hard work put in by them.......... This is because Handley Roberts has tried to repress the Truth with Trinity Mirror........
One of the client companies' who placed carpet business was Handley Roberts, a firm of Chartered Accountants with offices at 1, The Courtyard, Chalvington, East Sussex. Knowing full well about the Croxtons Ltd, set-up they asked that the Croxtons Sales Team could market the Capitol Loss Scheme, which they administered. This was in February 1996.

The Sales team duly obliged and over the next few months introduced, at least 59 interested professional groups to them on a regular basis. Despite many letters Croxtons Ltd had to write regularly to establish the situation on this scheme, as there was much negotiation with the Inland Revenue.

Suddenly in early 2005 we found out that a settlement had been agreed with the Inland Revenue. You might find that our ageing Sales Team were all smiles. You are wrong. For suddenly Handley Roberts announced, after 8 years, that they had no agreement with Croxtons Ltd....

......on the minus side the Consultants who had spent many hours making money for Mr.Charles Sayer and Mr. John Handley have been deprived of the fruits of their hard work.

Mr Handley has asked Drummond & Co to prove what business was written through Croxtons Ltd through the professionals introduced.

Only he knows the answer to that question. The article is written in the hope that those that actually wrote business on the Bereich Berger Trust transfer of beneficial interest identify themselves and provide the hard working agents with the evidence on which to confront Messrs. Sayer and Handley.

Our clients consider this material to be defamatory because:
a) The material concerns them directly - Mr Handley and his firm are named on several occasions; and
b) The statements lower Mr Handley and his firm in the estimation of right thinking members of society generally and/or disparage them in their profession or business by falsely alleging that they have deprived others of income and have acted deceitfully.
c) Specifically, the article suggests that Handley Roberts intends to keep all commission to itself and plans not to pay those who introduced clients and worked on the scheme. This is not true - Handley Roberts has placed the commission in a deposit account to be distributed to all those who made introductions.
d) Further, the article implies that Handley Roberts contracted with Croxtons and is now trying to shirk its responsibility to pay them. This is simply not the case; Handley Roberts did not contract with Croxtons, but contracted with Mr Sayer as an independant individual. At no time did Handley Roberts instruct Croxtons to carry out work on its behalf.
In accordance with the Pre-Action Protocol for Defamation, we request you do one of the following:
Either remove the article from all the service providers with whom it is posted and from any other places where it is published within 7 days of the date of this letter,
or
Respond to this letter of claim by 1 August 2005, stating whether or not the claim is accepted, whether more information is required or whether it is rejected. If the claim is rejected you are required to give reasons.

If you fail to comply with this request, you will be in breach of your obligations under the Pre-Action Protocol and we shall seek injunctive relief from the Court to secure the removal of the defamatory material. We shall also bring a claim for damages.
We look forward to hearing from you.
Yours Faithfully
Thompson Sherwood.


Thompson Sherwood is regulated by the Law Society


 Crest
Drummond & Co
16 High Street, Chard, Somerset TA20 1QB
Tel :0870 199 3871 Fax: 0870 134 0103
Email: michaeldavey@ukinformedinvestor.co.uk
Website: www.ukinformedinvestor.co.uk

Thompson Sherwood
6 Marlborough Place,
BRIGHTON,
BN1 1UB 
Saturday, July 23, 2005
Your ref: JM/HAN0047

Dear Sir/Madam,


CROXTONS LTD/HANDLEY ROBERTS

Thank you for your letter dated 22nd July 2005 the contents of which are noted.
We shall be pleased to comply with your request to remove the existing article “The Pimps Of The Financial World” during the next few days.  You may or may not be aware that the article was forwarded to Handley Roberts before publication and they were invited to reply and/or disclose.


In the circumstances the article will be replaced with a verbatim copy of the correspondence, including your letter in full. You have failed to show us any points in our article that are not true. Your clients have been written to on several occasions asking for disclosure of the business transacted through the introductions made by Croxtons Ltd through myself. This they have failed to provide.

Further we have provided them with a list of over 50 other professional bodies introduced to them in regards to this “Capital Loss Scheme”. They were quite willing to accept those recommendations but have been unwilling to DISCLOSE how they utilised those introductions. Even when provided with three actual cases they have failed to respond. If our article was considered defamatory the publication of the correspondence will allow the public to decide on the facts.
 
Sincerely yours,
Drummond & Co

Blair ISLINGTON BOROUGH COUNCIL    (where Tony used to live) refuse tenants their legal rights and try to evict when they are in fundamental breach of contract, then crush her car 3 days after agreement reached. Aren't you glad you moved Tony ? or does Mr Riley crush cars in Downing Street too?


Islington Council

The practice of intimidation and negligence does not only take place in the private sector.
A disturbing case involving Islington Borough Council has also been brought to our notice. This involves a tenant of over 15 years standing.

Obviously every lease with a council has a clause in it whereby the landlords must keep the premises in good repair and once notified of a defect should repair it. Such a defect are holes in the roof. In the case we are going to relate the holes in the roof were reported to them in August 1999 and now, FOUR years later, as of September 5th 2003 the repairs have not been completed.  Although a Mr Hudson actually turned up on September 4th 2003 to inspect the property.  In that time considerable damage has been to the tenant's property, her heating bills have increased and she has ended up under the local health authority for stress and anxiety which made it impossible to work.

Now the Islington Borough Council are taking her to court to evict her for not paying £2.70 per week of her rent. Over a period of over a year the legal department of Islington Borough Council have refused to deal with her representatives on the pretext that they have no authority to do so. Such authority was sent by the tenant over a year ago.

Further they have a practice of erroneously serving council tax summons on people and they refusing them access to defend their cases in front of magistrates.
This they did to the same tenant in June 2000 and although the tenant and her representative immediately went round to Islington Town Hall and lodged a complaint no action has been taken.

  Trotter

Even the Mayor of Islington, Joe Trotter, at that time informed the tenant that he was passing the matter to Louise Round, the head of the legal services at Islington Borough Council. Louise Round has failed to respond in the same way as her department has failed to respond to the tenant's claims for damages to her property, excess heating & cleaning bills and compensation for the stress caused and the medical condition created by their actions.

The tenant's claim is for in excess of £30,000 whilst the eviction is over £2.70 per week! The people who are guilty of this state of affairs are :
Louise Round- Director of Law and Public Services and her assistants
Raj Pathak and Ms Thalmarajah as well as Chris Brunning in their  Northside Housing Office. 

As of the 18th of November 2003 an agreement was reached whereas the London Borough of Islington withdrew their eviction order and agreed to pay £3000 to the tenant. Further a recorded conversation was held between the legal department  of Islington Borough Council and the tenant's representative in whichthe Council agreed that the tenant retained her parking space outside her abode and any amounts outstanding were to be taken from the £3000. 
Unfortunately for the tenant the document she signed on November 18th 2003 just said that she could re-apply for her parking space. 

Throughout the period of dispute there had been a sign on the Citroen car saying that the parking space was subject to a dispute and any action was sub judice. The so-called parking representative a Mr Riley in the Northside office was kept informed about this by the tenant's representative

 He was also contacted by the legal office of Islington Borough Council about the agreement and the price to be paid. So what does this Riley do? He orders that they car is to be taken away and crushed.
This happened on the morning of November 21st , just three days after the agreement was signed.

On noticing the car was gone the tenant phoned round and also spoke to the police. The Police were so disgusted that their officer stated that he would use it in police lectures. Riley's first comment was that " He had forgotten to order the crushing to be stopped!" The legal office of the London Borough of Islington also tried to ascertain what had happened.

The legal office have now written to state that they take no responsibility.  

Around the estate where the tenant lives one can regularly see burnt out cars, smashed telephone boxes and the Lamb Hotel ( established 1855) has had to shut because of the local vandals. 

It is obvious to our reporter that those vandals are only taking their example from Mr Riley, the car smasher from Islington Borough Council.

He had been clearly notified of the legal position over many months, but feels that he can bypass the legal system and both remove and smash third parties' possessions. In case our article is considered racist by Ms Round ( see below) we must protest that we are unaware of Riley's colour, creed, political bents or his sex. We only know that, with the knowledge of the tenant's medical condition and the efforts made by all to assist his actions are not in tune with this season of goodwill.

This article is being sent to the Islington Borough Councillors, the local Member of Parliament and the Mayor of London.  We want to know how Islington Borough Council can explain why this man still works for the London Borough of Islington, or if they condone his actions. If any readers of this article can give further details of this type of action in the London Borough of Islington please call ourselves.

.

The following is a letter received by fax on our article!!!

Islington Crest ISLINGTON
Law and Public Services
Louise Round - Director of Law &
Public Services
 

Mr Davey
Drummond & Co
16 High Street
Chard
Somerset
TA2O 1QB
 

Legal Services
Town Hall, Upper Street
London Ni 2UD
T 020 7627 3306
F 020 7527 3267
Iouise.round@islington.gov.uk
DX 122230 Upper lslington
Please reply to:
Louise Round
Our ref: LE/mm
Date : 9 September 2003

Dear Mr Davey

Re: LBI v Tenant — CKI 13900

I have been passed copies of your recent correspondence with Mr Raj Pathak.

You should note that cases in the Magistrate’s Court regarding Council Tax matters are dealt with by the Finance and Property Services Department and, accordingly, your complaint to the Mayor dated the 8th February 2002 and received by me on the 9th February 2002 was referred to that Department by me on the 10th February 2002. Similarly, Right to Buy issues are the responsibility of the Housing Department and I have passed details of the allegations you have made to that Department.

Notwithstanding that many of the issues you have raised in your article do not relate to the work of this Department and have little or no relevance to the proceedings for possession instigated by the Housing Department, I will endeavour to provide you with a response to all the issues you have raised in your article on the website by the end of the week.

The article on the website is defamatory of the four named council officers. The words "Have you tried that amazing restaurant in Highgate Village? It’s called ‘The Last Days of the Raj’” cause me great concern. Not only are they defamatory of Mr Pathak but they are threatening and suggest that serious harm may befall Mr Pathak. They also amount to harassment within the meaning of the Protection of Harassment Act 1997. I believe your comments may also be motivated by race which would render the harassment under the 1997 Act racially aggravated pursuant to Section 32 of the Crime and Disorder Act 1998.

The Council has a duty to ensure the welfare of its staff and is unable to tolerate the comments made on your website.

The following information is provided pursuant to Paragraph 2.3 of the Practice Direction to CPR 53 and this letter should be treated as a letter before action prior to a defamation claim being made.

1. The Council alleges that the words “The people who are guilty of this state of affairs are…”, together with the general tenor of the article, convey the notion that the named officers have behaved improperly or negligently in the course of their employment;

2. The Council alleges that the words ‘The last Days of the Raj’, together with the general tenor of the article, and apart from being pejorative and insulting, convey the notion that Mr Raj Pathak has behaved in a way which has been improper and/or otherwise negligent so as to put his contract with the council at risk.

If you do not confirm by 5.00 p.m. on Wednesday the l0th September that these defamatory/racially motivated comments have been removed from your website, the Council will take such action (including an injunction under the Protection from Harassment Act 1997, the Crime and Disorder Act 1998 and for defamation) without further notice to you.

Mr Pathak is no longer dealing with this case and you should address no further correspondence to him. Mr Jonathan Wragg is now dealing with this matter and all further correspondence should be addressed to him.

Yours sincerely,
 

Louise Round
Director of Law and Public Services
 

 

lawyer Response to Louise Round
From the Editor: www.ukinformedinvestor.co.uk

As editor of the Informed Investor I have read your letter to Michael Davey and can only presume you have some sort of racist fixation. Our article was completely based on fact and we have seen the full correspondence on this matter.

It is obvious that until August 20th 2003 no one in your department had  dealt with any of the points put to the London Borough of Islington both by the tenant  and Drummond & Co. If that is not negligence or something far more serious then please advise us what it was.

Whilst you select the staff that work for you telephone calls to both Ms Thalmarajah and Mr Pathak were dealt with in an arrogant and offhand way and we have the right to comment on this. If it is defamatory it is because their actions have warranted such. As for your paragraphs about harassment we have no idea about the ethnic background of your staff and even if we did it  would never alter anything we write about the facts. My own background would actually make it impossible for me to utter any racist feelings against Mr Pathak or any other minority race. We believe that you are so busy trying to 
bluster your way out of the way this case has been conducted that you are  just
trying to sidetrack onto a non-existent situation. 

If you can not tolerate the comments made on our site then we shall be  pleased to report that you have corrected the situation and we shall then be pleased to commend you on admirable actions. I look forward to doing such, for I am sure that you too want to see a fair and just outcome.

Martin Geppert
Editor www.ukinformedinvestor.co.uk
and syndicated sites

 We are sure that readers will not be surprised by such a letter. Do write in & tell us your observations.  We have of course replaced the recommendation for a restaurant elsewhere in the Informed Investor. Then the above letter says far more than we ever imagined such a recommendation could mean and none of the above allegations were ever meant in anyway or imagined by the author.  However worked up the writer is about members of her staff it is most surprising that she lacks the same interest in residents being persecuted by such staff, especially Mr Riley in the Northside Housing Office.

The Informed Investor and/or Drummond & Co can not be held responsible for publishing the views of public officials.

DEBT COLLECTORS HAVE NO LEGAL STANDING 

OTHER THAN TO ASK YOU TO PAY- 

IGNORE THEM. THEY ONLY MAKE MONEY

IF YOU START TALKING TO THEM.

If you're getting charged for

•  Late payments
•  Exceeding your agreed limit
   We could claim it back - NO WIN, NO FEE *


Credit card providers make billions of pounds every year from people just like you. They attach excessive charges at every available opportunity and it's not fair. They could owe you thousands.

The OFT Action

In July 2007 the OFT and the major High Street Banks have agreed to see each other in court to sort out the bank charge revolt once and for all.  This will result in a test case.The action has caused a surprise to the consumer watchdog industry and has put the claim process to reclaim bank charges to thousands of consumers in doubt who are waiting for a re-fund.  The current thinking is that all claims whether in or out of court will be halted pending the test case.

What Should You Do Now?

If you have already made a complaint - it is likely that your claim for bank charge refund will be frozen pending the outcome of the test case.  If an offer has been made and you have accepted that offer, the bank would be bound to honour the agreement under the normal rules of contract.

If you have already taken Court Action - there likely to be a direction from the Courts that all actions will also be frozen.  This is usual in test cases as this will save court time, costs, duplication of work and a prevention of conflicting court judgements.  Cases will then be reviewed once a final decision from the test cases are handed down.

If you have not made a complaint to date - it is our advice that you should contact us and make a formal claim now.  If the test claims win at court, as you have registered your claim, it will help speed up the claim process.  In simple terms you are more likely to be paid out earlier.  We cannot make any guarantees but in our experience in test cases this often happens.  Groups of claimants who have been waiting longer for the test case to conclude would normally be those who are paid out first.  We would imagine that if the test case is successful there would be a mass of people putting in claims which would result in severe delays.  You should register with us now by contacting us on 0870 199 3871 or email:  info@ukinformedinvestor.co.uk and we will contest the charges. (UK Only)
 


Cap Quest Beware there is a Wolf in Sheep's clothing emanating out of Fleet in Hampshire.  The latest trick being perpetrated by a Debt collection Company named CAPQUEST DEBT RECOVERY LIMITED is to make out that they are "The Post Office" trying to deliver to unsuspecting people.Aanother of their staff tried to make out he was T-Mobile with an offer.The dossier in response to our article on Capquest is very full & we shall be handing it to the relevant authorities.  Now for the second time the BCW Group plc are doing the same through their Buchanan Clark + Wells in Stratford upon Avon, calling themselves "The Telegramme Company".  Now as you will see below Cabot Financial (Europe) Ltd are trying the same ruse.

We are also disgusted by a letter that CAPQUEST DEBT RECOVERY LIMITED are sending out entitled "Letter Before Action" which they are intimidating debtors with. We shall shortly be publishing a copy of this letter and the way it should be legally dealt with so that these moneylenders should be struck off!!! In fact we are receiving many complaints about these people which we are forwarding to the Office of Fair Trading.

REPORT THEM ALL UNTIL THEY ARE STRUCK OFF
THIS IS A STING and an offence as they are pretending to be something they are not. - if this is tried on you report them immediately to the local standards authority in Hampshire, Glagow and Warwickshire or contact:
  http://www.oft.gov.uk/Adviser/News/debt.htm
Andy Lowther ,Office of Fair Trading ,1C/015 ,FREEPOST ,London, EC4B 4AH
BCW Article in the Times in 2004 on BCW Group
otherwise known as The Telegramme Company
 "Founded in 1983 by a 23-year-old entrepreneur, BCW Group, the UK’s leading corporate debt collection and credit management company, has a culture of hard work yet avoids undue stress. Only 22% of staff say they are under so much pressure they cannot concentrate, the 11th-best score in our survey. A good giggle at work makes many staff feel good about their jobs: 85% say they have a laugh with their team-mates.

Since September 2002 staff numbers have increased by 46% and last year BCW Group was voted the fastest-growing organisation in the financial and business services sector in the UK’s Hot 100.
The company, set up by Paul Fraser, the managing director, has a head office in Glasgow and outposts in Leeds, Manchester, Birmingham and Dublin. Salaries are reviewed twice a year and 63% of staff believe they are paid fairly for their responsibilities. Regular bonuses have been abandoned in preference to raising pay across the board, and a collections adviser can expect to earn an average of £13,500.

The company offers its employees an average of 50 hours’ skills training each year, according to job level, with assessments every six months to determine training needs.

One-third of staff at BCW Group are entitled to performance-related pay, most recently between £1,000 and £2,000. Everyone working for the company is given life insurance and private healthcare, which includes their spouse; 20% have cover for their children as well.

Services on site for UK workers include snacks, showers, legal advice, financial advice, clubs, immunisations and an optician. Small prizes are given for attendance based on a points system and good ideas are rewarded on a sliding scale from a bottle of champagne for the idea of the month, to a week in the company villa for the idea of the year. Free fruit is provided daily for all staff and there are chill-out areas where meals can be enjoyed in comfort.
The hard-working but relaxed atmosphere rarely interferes with the employees’ home life; just 27% say work gets in the way of their family responsibilities and seven out of 10 say they are happy with the balance between work and home."
WE ARE GLAD THEY DO SO WELL BUT AT WHOSE EXPENSE?
Bananas
And still they come- abusing the law -Thinking they are a sting operation. There is a company called CABOT FINANCIAL (Europe) LTD, of PO Box 241, West Malling, Kent ME19 4NA. Tel: 0845 0700116 - their main operation it appears is to buy up outstanding debts from other banks and credit cards and then try their expertise in getting an agreement from the unsuspecting debtor. We have tried to negotiate with them but they won't go under 50p in £ ( Despite the fact they paid a fraction of that to purchase the debt). Our advice is not to negotiate with them ( They are not your friends) but go straight to court and get disclosure of how much they paid for your debt- then leave it to the judge to decide. Believe us you will come out far better. Remember under the  CONSUMER CONTRACT REGULATIONS 1999
they will have to prove that the amount of work done is commensurate with the difference between the purchase cost of the debt and the amount they are trying to collect.
Now, of course, like the two companies mentioned above they are purporting to be  The Message Service Ltd, Registered Offices at Glebe House, 2 Clifton Road, Rugby CV21 3PX. (Do not respond to messages from them).
THIS IS A STING and an offence as they are pretending to be something they are not. - if this is tried on you report them immediately to the local standards authority in Kent and / or Warwickshire or contact:
  http://www.oft.gov.uk/Adviser/News/debt.htm
Andy Lowther ,Office of Fair Trading ,1C/015 ,FREEPOST ,London, EC4B 4AH



Ally Soper Ally Soper was the hero of UK Comics between 1880 and 1920 when it was GREAT Britain. We have revitalised him to be the custodian of our British Way of Life. He shows the anomolies of Politically Correct Britain.
NOT POLITICALLY CORRECT
Do you know that you cannot claim on a credit Card Insurance on HBOS if you have to give up work to care for a Same-Sex partner ?
POLITICALLY CORRECT

If Islamic fundermentalists believe so much in Islamic law in Great Britain shouldn't they be judged  and punished by that law for crimes commited in Great Britain ?
A LOT OF BALLS
Maybe it is best to send the Policeman, who confiscated a Cricket Ball at Baker Street Station on the grounds that it was a  dangerous weapon, to Australia to confiscate the ball used by Shayne Warne.


CAPITAL ONE DISREGARD  CONSUMER CONTRACT REGULATIONS 1999   AND HARASS CARD HOLDER FOR OVER £516 FOR A £185 DEBT.

 Have you had one of those letters through the post from Capital One Bank (Europe) plc stating that they will give you a credit card even if you have had problems in the past?

Well one of our writers got one a couple of years ago. He was told that he could get credit between £200-£2000. He applied and was given £200 Mastercard by the aforementioned bank. For this privilege he would have to pay some £28+ per annum fee + interest at 1.53% per month.  To help matters he also signed a Direct Debit so that the minimum would be covered and so that his account was managed properly.

At the end of 2003 he had an outstanding amount of £185 and his Direct Debit in place. So what did this bank do? They deducted their annual fee and then stated that our colleague was “ over limit”.

Because he was “over limit” they were going to charge him £20 a month for being so. In the interim my colleague received a new card. When he attempted to activate the card he was refused. So now we have a bank charging him an annual fee for a card he cannot use and on top of not providing a service they are fining him £20 a month for not paying for the service he has not got.


So for borrowing £185 he is being charged £28+ annual fee + £20 per month + interest of 1.53% on the fictional amount he owes. So in a few weeks they manipulated the debt from £185 to £516.  These are unfair terms under the Consumer Credit Regulations 1999. Despite three telephone calls and four letters Capital One Bank (Europe)plc write saying “ The current status of your account is being recorded with external credit reference agencies and may affect your future ability to obtain credit.” The root cause was that Capital One tried to take an extra £28 out of the Direct debit erroneously and caused the Direct debit to be refused.

We have directed our colleague to report this matter to the Banking Ombudsman and to stop his Direct Debit to these money grabbers. Have you had similar actions like this? If so we would like to hear about them and publicise these goings on.

It is about time that their licence is revoked. We know t
hat the FSA read our publications and trust they will deal with this matter, as they did to Capital One for the mis-selling of insurance protection policies recently.
 

 The following have written and/or called my colleague in regards this matter and been told the facts. So what do Capital One do? Pass it on to the next one of the usual suspects.
Claire Bowley, Operations Manager, Executive Office, ERC Dept.,, Capital One Bank (Europe) plc, PO Box 5281, Nottingham, NG2 3HX Monday, March 15, 2004
Richard.D.Fairbank Esq. Chairman & CEO, Capital One Bank (Europe) plc, 350 Euston Road, London, NW1 3JJ  Sunday, March 21, 2004
Mrs.J.Hart Scotcall Debt Collecting Services Spectrum Buildings, 3rd Floor, 55 Blythswood Street, Glasgow, G2 7AT
CapQuest Debt Recovery Limited, Po Box 336, FLEET, Hampshire, GU51 2WA   Monday, 18 July 2005
Keppe & Partners Solicitors, Debt Administration Office, Centaur House, Ancells Business Park, Ancells Road, FLEET GU51  Thursday, July 28, 2005
The CEO,, Robinson Way & Co, Customer Accounting Centre, London Scottish House, 24 Mount Street, Manchester M2 3LS
November 02, 2005
The CEO, Buchanan Clark & Wells, 11 Elm Court, STRATFORD UPON AVON, CV37   Friday, December 09, 2005
Adrian.M.Organ Esq. Geoffrey Parker Bourne, Solicitors, 7-9 Union Street, STRATFORD UPON AVON, Warwickshire. CV37 6QT Friday, December 09, 2005
The Managing Director, Earlsford Limited, Earlsford House, Vanguard Court, SLEAFORD, NG34 7WL Saturday, 25 March 2006
The Managing Director, Equidebt Limited, Equity House, Ettington Road, Wellesbourne, Warwickshire,  V35 9GA Saturday, 15 April 2006
Nigel Beaven Esq, Collections Adviser Lowell Finance, Po Box 172 Leeds LS 11  29-January-2007
 Any further "SUSPECTS will be added to this list. My colleague is not prepared to keep writing to these companies with the same letter. They will be referred to this article.
We recommend all those being persued by Capital One write back & ask them to explain their charges in relation to the CONSUMER CONTRACT REGULATIONS 1999 . Maybe they will get a response.

We specialize in challenging Banks & credit Card Companies in regards their charges on credit cards and charges for bouncing cheques and Direct Debits. In most cases these charges are disproportionately high and it is likely that these Companies are conducting unfair terms under CONSUMER CONTRACT REGULATIONS 1999 .  Further in many cases they have been taking insurance premiums to cover debts if the creditor loses his/her job, but still chase the creditor when they may have collected an insurance payout.

 Further under the
 BILL OF RIGHTS 1689 ( reg.12) all grants and promises of fines and forfeitures of particular persons before conviction, are illegal and void. So don't be thrown by parking fines issued by wardens or on the spot speeding fines. You have not been convicted.   Do not accept these charges contact us on 0870 199 3871 or CONTACT US CLICK and we will contest the charges. (UK Only)

email CONTACT US CLICK

PRIVATE Enemy No:1

Have you been ripped off by a company ? or are you finding it impossible to get back-up service? The Informed Investor is now compiling a table of companies who provide bad service or fail to meet their commitments. This table will be used as a warning to potential new customers not to utilize those companies. This gives you the consumer the opportunity to blacklist those companies. Our Directory will be online for all to view.

Included in this regular survey we are particularly interested in people who have had their credit ratings erroneously marked for no reason whatsoever pertaining to themselves. Especially where a black mark is against an address in regards to former residents. We hope to set up a service to assist such people get damages from the perpetrators of such actions.
 

Send your grouses to:

mail to:informedinvesror@email.com

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Help other consumers avoid the same pitfalls that you have experienced... 

• Email your grouses to the Private Enemy No.1 column totally public, free, searchable database

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See the  Selected Grouse


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Send your complaints to businesses... 

• You provide the e-mail address (you must register with an informed investor email account)

• The business is notified that your complaints have been posted for public view at Private Enemy No.1

Giving you, the consumer, greater clout in getting a better result to your grouses !

Private enemy No.1 helps put Consumers in Control  to get Better Customer Service 

Our first line of investigation is in regards to what was many years ago known as "Rachmanism". Rachman was a landlord who exploited his tenants and used both fear and extortion. Basically some of the safeguards for tenants which were put into force to combat landlords being oppressive against tenants have been eroded by utilizing laws and methods unbefitting the trade.

We have already received several letters in regards this. Some of the common practices include:

  1. Not letting Tenants know their rights
  2. Completely ignoring tenants rights proscribed by law
  3. Making living conditions extremely uncomfortable for tenants so that they leave giving up their obvious value in the properties.
  4. Buying up freeholds and long leaseholds without allowing tenants their rights of first refusal
  5. Failing to perform their contractual obligations
  6. Demanding excessive dilapidation's which in many cases are incumbent upon the landlord to perform themselves

Law Courts FRESHWATER 
POLLUTED
The intimidation of old and 
defenceless people by bullying 
landlords must be rectified.
Here we tell you about
Daejan Properties Ltd. 
part of the
   Freshwater Group and
Islington Borough Council



 

You may remember some time ago that we promised you more about landlords who utilise the law to maximise profits. One such group has for many years become the scourge of the elderly.  They are Daejan Properties Ltd. part of the Freshwater Group.     Those who are a little older may remember that William Stern, who was married into the the Freshwater family was the biggest bankrupt of his time.  We mention this because the case we are relating to you included the unfortunate elderly lady losing her savings with Mr Stern's failed insurance company Nation Life.
 

An elderly widow had lived in her flat in central London since 1951. Throughout that period she had always paid her rent on time. Originally she had a series of leases but in the latter years of her life she had become a statutory tenant. She had always been on good terms with her landlords and had found them helpful. As with older blocks of flats in Central London these Victorian blocks came under the eye of the new breed of landlords.  In 1987 the widow's husband passed away. He had always looked after the family arrangements. At that time the block of flats, known as Bickenhall Mansions covered a large area in Baker Street with over 200 flats.

Bickenhall Mansions

The flat in Bickenhall Mansions on which Daejan Properties deprived a widow of £370,000 of equity

In the early seventies the then landlords split the flats up under groups of about 30 and created different owning companies.
 Those companies were then sold on and each flat had a 125 year lease on it. Here the fun began because there were three different types of residents. There were those who had purchased their flats, those who were owning flats and letting them, and there were leasehold and statutory tenants. Each of these had different involvement's, which created many problems.

Without going too deeply into that we shall now concern ourselves with a group of 32 flats, of which our widow's was one. They had in 1987 belonged to a property group called Local London. At that time the Housing Act, which gave tenants the right to buy was in place. Local London desired to sell the 32 flats and offered them for tender in groups of 5/6.  Our Widow and another neighbour approached the selling agents with the intention of purchasing their flats. However Local London did not wish to sell them individually. The tendering did not reach the required amounts and Local London went about trying to sell all 32 flats at a cut-down rate to another property group.

In 1988 they sold the 32 flats to Daejan Properties Ltd. At no time did they offer the flats to the tenants as proscribed by law. It was ascertained that the widow's 6 room flat had been sold for £120,500. This was with the widow as a statutory tenant. It's open market value without the widow's tenancy would have been in the region of £500,000 at that time.

 The Widow and her solicitors wrote to both parties stating that she wished to purchase her flat as proscribed by law. The then solicitors for Daejan Properties Ltd (who were later struck off by the Law Society) stated erroneously that statutory tenants had no such rights. The law stated that they did. Then a majority of elderly tenants approached Daejan Properties Ltd. to purchase under their rights. Daejan's reply was to state that they had not bought 32 flats but 32 single flats and they did not have to offer them to the tenant's group.

This was again untrue and substantiated by the selling agents.   The plan was obvious. Most tenants were elderly and there would be substantial profits if they were to leave or die. Further to the inconvenience of the tenants extra penthouses were being built on top of the building. The weight of which were to cause problems at a later date.

In the meantime the widow was 75 years old. Her flat was being neglected by Daejan Properties Ltd. and she had to get a court order for the landlords to rewire the flat because of dangerous electrics. Eventually the workmen came to rewire. At the same time, because of the penthouse development, the flat was on the outside covered with scaffolding which had an outer tarpaulin and all outer windows were then sealed with a see-through polythene. The result of this was that for some nine months the tenants had no air and were subject to dust and debris.

The workmen, who had come to rewire, ripped up expensive carpets and broke expensive chandeliers causing some £20,000 worth of damage. They assured the widow that all this would be put right. It never was. For two years the widow's pleas went on deaf ears. The destruction of her flat had been witnessed by local councillors, who visited the flat whilst campaigning to be re-elected.

After 2 years the widow took legal advice and was advised to refrain from paying rent until the cost of the damage had been recouped. This she did under s.4 of the Defective Properties Act. In turn Daejan Properties Ltd. sued the widow for rent which was well under the £20,000 damage caused by their agents. At this time the widow, now well into her eighties, was suffering from Alzheimer's disease and was medically and legally judged not to be able to look after her affairs. Her son was appointed " guardian ad litem".

Her son answered the summons with a counterclaim for some £370,000. This was made up of the £20,000 owed for damage to her property under the Defective Premises Act and a further £350 of equity in her flat, which Daejan Properties Ltd. had deprived her of (The difference between the purchasing value and the open market value). From the moment that her son was made guardian ad litem he had received no communication whatsoever from either the courts or Daejan's solicitors.
 

Then one day in November 1993 both the widow and her son were informed by the resident agent that Daejan Properties Ltd. had received judgement to have her evicted. The son appealed against this decision as the counterclaim had not been heard, but was informed by the judge that it was his duty to find out.  So after 43 years an 82 year-old widow with Alzheimer's disease was evicted from her home. Daejan Properties Ltd. had in a few short years of harassment scooped an extra £350,000 plus of value. Nice work if you can get it? Multiply this by the other 31 flats and the many thousands of properties on their portfolio and you start to dream of the profits that have made the Freshwater family the 26th richest in Britain. ( Sunday Times list).
Both before and when the widow was moved her son provided their solicitors with a forwarding address for any future dealings. This address was provided twice both in 1993 and 1994. Again the son heard nothing from Daejan Properties Ltd. or their agents. The Widow moved to another flat near Hyde Park for 12 months and then to a house with her grandchildren from April 1995 - December 1996, eventually passing away in April 1997 after a short spell in a residential home.

Once more however, unbeknown to the son, Daejan Properties Ltd. had obtained in January 1996 from the court a bill of costs amounting to £11,968.66p .  Did they forward this account to her son at the address provided. No, instead it appears they sent it to the address that the widow had vacated in March 1995. So when her son was discharged of his duties as guardian ad litem in April 1997 he had received no word whatsoever of the outstanding amount.

Once a person has passed away all dealings are passed on to the executors of the diseased. Therefore her son had no control over his mother's assets after she passed away. His term as guardian ad litem had by the nature of her death terminated. The document from the courts states that the costs should be paid by the son (guardian ad litem for the widow).  But do Daejan Properties Ltd. go to the executors ? No in the following October they send a processor to the house where her grandchildren are and served a Statutory Demand on her son for the costs. Such a demand can lead to bankruptcy.

Once again Daejan Properties Ltd. had changed solicitors and the son still had no contact from their solicitors at the provided address until the beginning of 2001. He carefully explained the situation and denied responsibility. But did Daejan Properties Ltd. change spots and proceed properly? No in June 2002 they served a statutory demand on an unsuspecting janitor in Somerset. The son accepted the demand, provided an affidavit in reply and attended the Royal Courts of Justice on September 10th 2002. Guess what? Daejan Properties Ltd. nor their agents appeared. The statutory demand was dismissed.

The above article was sent to Daejan Properties Ltd. and their solicitors prior to publication. They have failed to offer a response.

South Somerset District Council Benefits Fraud ? This is being caused because of the Benefit Laws


Down in sunny Somerset, where the cider apples grow, there is growing concern in regards to Benefit law. You may have seen all those adverts in regards to benefits fraud, and that you should shop someone who has not declared their earnings.

But take heed before you shop them. For it must be easier and cheaper to take them to court than to do the paperwork if they declare their earnings.

There is in operation a system called "One". This has combined all the benefits agencies together. So whether its income support, job seekers allowances, housing and council tax benefit or child benefit the various agencies inform each other.

So we have Mr X who is on job seekers allowance and housing/council tax benefits. He has no work and signs on every fortnight and our welfare state pays him and his landlord. Then fortunately he gets offered two hours work for £200. Being truthful and honest he declares it. Suddenly the job centre lists him as self-employed and do not pay him any allowance for that week, but continue to pay him thereafter. He does not lose his long term benefits and remains on the the job seekers register.

All very simple. No it isn't for it seems that down at the South Somerset District Council Offices he is now listed as no longer being on benefits. So when he gets his benefits the following week he has to make a completely new application for housing/council tax benefits. This entails filling in an elaborate form, enclosing identification, bank statements, employment statistics. The Council Staff then have to completely reprocess the job seeker as a new applicant.  In the interim demands for the full year's Council Tax go out and his landlord is informed that housing benefits have stopped.

To earn £200 and then because of your honesty to get a Council Tax demand for £640 and the prospect of having to pay an extra £300 per month in rent as well as not receiving the £50+ per week job seekers allowance is frightening. This is without the hours spent filling in forms, if they can be understood. Is this the Peter Principle gone mad?

This has been taken up and letters have been written to the head of the UK Job Centres, the Director of Resources at South Somerset District Council and with the local MP David Laws. Acknowledgements have been received by all. 

The local job centre stated that they had informed the South Somerset District Council that the applicant's claim for job seekers allowance was not terminated and there had been a continuous claim for some ten months. The Benefits Manager in Yeovil for South Somerset D.C states " I agree that this red tape conspires against those genuine people who are prepared to take work whenever they can. Those honest people become entangled in a bureaucratic web of nightmare proportions. I, and many of my colleagues, have made representations to Government about this, and other aspects of these regulations, on many occasions."

The local Member of Parliament, David Laws MP states " I think that there are two problems here- firstly it seems that an error has been made between the Job Centre and the South Somerset District Council Offices. Secondly, you are right in saying that the Government rules for benefits and incomes are very strict and they often make it difficult for people on benefits to earn small amounts of supplementary income. This is actually an issue that the District Council Benefits Manager has highlighted to me, and I have written to the Government about this matter."

If you follow what is happening down the line it is obvious that the cost of this in terms of people hours and wages etc. far outweighs the amount of revenue lost if the applicant had been dishonest.

Further evidence of the comprehension of company law and disclosure has been shown recently when an "investigator" from South Somerset District Council came without appointment to question the aforementioned Mr X, a housing benefit recipient in his 60s,  renting two rooms in a house owned by a property company.

This investigator, appropriately named Peter Fear, did not enter the the recipient's premises but the general vestibule. On the wall of that vestibule were a list of registered companies belonging to the Directors of the property company.

Mr.Fear is demanding from the tenant full details in regards the companies, their telephone accounts, their bank accounts and their accounts. These have nothing to do with the tenant who answered honestly.

Come back Arthur Daly you are a bargain to the tax payer. 
Please take this to your MP this state of affairs is ridiculous.

Wessexme

LEGITIMATE ? Where are the Official Watchdogs?
The Informed Investor Watchdog is most concerned at the attitude that Insurance Companies and the authorities have to policyholders. Below you will find two stories emanating from our mailbag

Nine Months On and still No Joy

OAPS

Last May we wrote the article on the right of this column. One of the main gripes was about the widow who had had her underlying investments changed from European equities to a Sterling Deposit Fund. 
It was nearly three years later that she learnt of the unilateral actions by a combination of Clerical Medical International ( A subsidiary of Halifax plc) and Patrice Wargny SA ( A subsidiary of the Dresdner Bank).

Within days of our last article we were contacted by the Clerical Medical Group who told us they were keen to rectify the matter. Whilst we can not divulge the correspondence as it has been written without prejudice we can divulge that a meeting was held with a senior officer in the clerical medical Group 9 together with a legal executive) and the editor of the Informed Investor. At that meeting it was divulged by the Clerical Medical official that by back calculating the widow was some £40,000 worse off.

Like all true company men he tried to apportion blame for what had happened. Now we have in our possession letters that clearly show that clerical medical International had made the decision to change the underlying investments of the two funds involved. However the only communication that all parties concerned have received is from the small subsidiary clerical Medical Trust Co. (IOM) Ltd.

In the fullness of time they have offered the widow ( without prejudice) a small % of the shortfall. The Widow accepted their offer only to learn that an extra condition of the offer was that she should also give up her claim on the Clerical Medical Group and the Halifax plc if she accepted the small % from the CMI Trust Co.(IOM) Ltd. She obviously could not accept their small offer in those circumstances.

So now a major investment financial institution has kept the widow waiting since December 1995. This is unacceptable. Whilst the policies and trusts were set up in the Isle of Man the beneficiary is situate in the United Kingdom and the parent companies are in the United Kingdom. is it not time that the FSA in the UK and the authorities on the Isle of Man look into this matter. There is no doubt that Clerical Medical international made the decision to alter the underlying investments completely contrary to their "invitation to treat" brochure on these funds. It is also apparent that when they changed the underlying investments they did not inform the protector of the trust or the beneficiary that the investments were being changed. In fact no one was asked if this was acceptable at the time.

Whilst we are in possession of letters that were supposed to have been sent from Clerical Medical International to CMI Trust Co.(IOM) Ltd supplied recently), in October 1998 when asked the Trustees stated they did not know of the change.

I now feel sick at the thought that when I sit at home and see expensive advertisements on my television as to why I should choose Halifax plc and Clerical Medical that some poor widow in deepest Herefordshire has paid for those adverts. We know that she originally paid for the fund price quotations to be placed in the National Press, we know that the trustees and Clerical Medical have regularly taken their % out of the investment and still are!

We hereby invite the authorities to look into this matter. We shall be pleased to assist the authorities or any other journalist, ombudsman or potential investor by providing documentation in this matter.

Sidelining an innocent investor in such a way should not be allowed And does self-policing mean that these financial institutions can be both judge and jury? We also invite correspondence from other investors who have had such problems. Write to:

email

We have contacted several other financial providers who tell us they always ask investors when they have to alter or merge underlying funds.


Seniors

CAUSE FOR CONCERN £41,868 LOST THROUGH INVESTMENT BY DEFAULT

In the  sixties Drummond & Co marketed policies underwritten by the British branch of the Life Assurance Company of Pennsylvania. That company was one of the earliest providers of unit linked assurance.

The reason why investors bought their policies was that the underlying funds were invested with one of the world's leading mutual fund companies, the Keystone Funds of Boston in the USA.
Several £ millions were invested and each policy clearly stated that the underlying fund was the Keystone S-3 fund. After about 4 years it suddenly came to our attention that the parent company in the USA had bought a fund called the St Regus Fund  ( which had very high management charges) and transferred all the money from the Keystone S-3  fund into it.
After lengthy discussions with the SEC and the Insurance commissioners in the US the moneys were eventually returned to the Keystone Funds and the losses to policyholders made up.

Basically policyholders had bought one thing and had ended up with another. This would soon be picked up under the Trade Descriptions Act in the U.K .... or would it ? Recent disturbing practices have started to show in the investment world here.
In a recent case a widow in 1988 placed,  at that time her all, into a Personal Portfolio Fund with Clerical Medical International. 
The policy was written under a trust with CMI Trust Co (IOM) Ltd. acting as trustees and the widow as protector. (the trust company being a subsidiary of Clerical Medical International).
Just under £200,000 was invested in all. At that time interest rates were high and as the widow needed an income from the investment the moneys were placed on deposit with a well known bank. ( Rates being approx. 14%).
However by 1991 interest rates had begun to fall and in agreement with the trustees the widow had her moneys transferred into European equities through two life funds of CMI. At a later stage it was agreed that the management of all her funds should be placed under the auspices of the fund managers of those CMI funds, namely Patrice Wargny S.A. a subsidiary of the Dresdner Bank.
This was arranged and the widow felt secure that her investments were properly looked after by two reputable institutions.
Then horror of horrors in October 1998 she received a letter stating that CMI were reorganizing their sterling deposit funds. She wondered what it had to do with her and wrote to the trustees. The Trustees looked into the matter and found out that her investments were transferred into sterling deposits in December 1995 and the value of her holdings had dropped to £60,000.
This was the first that either she or her IFA had heard about it. It seems the Trustees didn't know either.
In fact it was later ascertained that CMI had decided to close their funds known as Le Fond Prudent and Le Fond Ambitieux in 1995 and had written to Patrice Wargny SA telling them so and stating that if they did not hear from Wargny's they would place the moneys in their deposit funds. This is what they did.
History shows that in the intervening period most European funds have nearly doubled. And CMI's own French Equity fund would have provided an extra £40,868 (Figures supplied by CMI). Over the same period sterling deposit rates have been low. Our widow is distraut. Her little savings are ebbing away and although she has been writing to the Trustees for over a year she has had no glee whatsoever. 
Meanwhile the two owning institutions- namely the Dresdner Bank and Halifax plc continue to earn astronomical profits.  Are they any different to the Life Assurance Company of  Pennsylvania ? 

Surely they MUST be responsible for their actions.
Over the yea